Welcome to ECKOMM, operated by ECKOMM ENTERPRISES. These Terms & Conditions govern your use of our website and services. By accessing, browsing, registering, or placing an order through our website, you agree to comply with these Terms & Conditions, subject to applicable law.
1. Acceptance of Terms
By accessing or purchasing from ECKOMM, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, and our Return & Refund Policy.
If you do not agree with these terms, please discontinue using our website.
2. About ECKOMM
ECKOMM is an Indian online shopping store offering affordable products across Home, Kitchen & Living, Beauty & Personal Care, Health & Wellness, Electronics & Gadgets, Fashion & Accessories, Toys, Kids & Baby, Sports & Fitness, Pet Supplies, Travel & Luggage, Outdoor & Garden, Office & School Supplies, and Auto & Vehicle Accessories.
Our goal is to make online shopping convenient by offering useful, innovative, and value-driven products for everyday needs.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, specifications, images, pricing, and availability.
However, minor variations in product colour, packaging, dimensions, or appearance may occur due to manufacturer updates, photography, lighting conditions, or individual screen settings.
ECKOMM reserves the right to update product information and availability without prior notice.
4. Pricing & Payments
All product prices are displayed in Indian Rupees (INR).
Prices may change without prior notice.
Payments are processed through supported third-party payment gateways.
Available payment methods include supported UPI and card payment options.
Orders are confirmed after successful payment processing.
Applicable taxes and additional charges will be disclosed wherever required under Indian law.
5. Order Acceptance
Receiving an order confirmation does not guarantee that an order can be fulfilled.
ECKOMM reserves the right to refuse or cancel orders due to pricing errors, stock unavailability, unsuccessful payments, suspected fraudulent transactions, or operational limitations.
If a prepaid order is cancelled by ECKOMM, the applicable refund will be processed through the original payment method.
6. Shipping & Delivery
Orders are generally dispatched within 2–3 business days after successful payment confirmation.
Delivery timelines may vary depending on the customer’s location, courier availability, product availability, weather conditions, public holidays, or other unforeseen circumstances.
While we strive to provide timely delivery, occasional delays beyond our reasonable control may occur.
7. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy.
Eligible customers may submit a return request within seven days of confirmed delivery, subject to the applicable product conditions and exclusions.
Customers are encouraged to review the policy before placing an order.
8. User Responsibilities
By using ECKOMM, you agree to:
Provide accurate personal, billing, and shipping information.
Use the website only for lawful purposes.
Maintain the confidentiality of your account credentials.
Avoid fraudulent transactions or misuse of website services.
Not interfere with website functionality, security, or operations.
Not reproduce or commercially exploit protected website content without permission.
9. Intellectual Property
The ECKOMM brand name, original logos, graphics, website content, layouts, and other materials owned by ECKOMM are protected by applicable intellectual property laws.
Third-party product images, trademarks, and other materials remain the property of their respective owners.
Unauthorised reproduction, modification, distribution, or commercial use of protected materials is prohibited.
10. Limitation of Liability
To the extent permitted by applicable law, ECKOMM shall not be responsible for indirect or consequential losses arising from website interruptions, third-party courier delays, or circumstances beyond our reasonable control.
Nothing in these Terms & Conditions limits any consumer rights or remedies that cannot lawfully be excluded.
11. Privacy
Your personal information is collected, processed, and handled in accordance with our Privacy Policy and applicable legal requirements.
12. Changes to Terms
ECKOMM may update or modify these Terms & Conditions periodically. Updated terms will be published on this page.
Any changes will apply in accordance with applicable law and will not retrospectively remove rights that customers have already acquired.
