At ECKOMM, customer satisfaction is our priority. We aim to provide a transparent and convenient return and refund process for eligible purchases.
Return Window
Eligible products may be returned by submitting a return request within 7 days from the confirmed date of delivery, unless otherwise specified on the product page or required by applicable law.
Eligible Returns
To qualify for a standard return, products must:
Be unused, undamaged, and in their original condition.
Be returned in their original sealed packaging, where applicable.
Include all original accessories, manuals, tags, and accompanying items.
Be accompanied by a valid order ID, invoice, or other acceptable proof of purchase.
Meet the applicable product-specific return conditions.
Non-Returnable Items
The following products are generally excluded from standard returns:
Products that have been used or damaged after delivery.
Customized or personalized products.
Perishable goods.
Digital products.
Products specifically identified as non-returnable before purchase, where permitted by law.
These exclusions do not affect applicable statutory remedies for defective, damaged, incorrectly supplied, or misrepresented products.
Damaged, Defective or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible after delivery.
To help us review your request, please provide:
Order Number
Registered Name
Clear photographs of the product and packaging
Unboxing video, if available
A detailed description of the issue
Our support team will review your request and provide an appropriate resolution in accordance with the applicable return policy and consumer protection requirements.
How to Request a Return
To initiate a return, contact us at support@eckomm.com with your order details and reason for the return.
Our team will review your request and provide instructions for the next steps if your product qualifies.
Please do not send products to our business address without receiving return instructions.
Refund Process
Once the returned product is received and passes the applicable quality inspection, approved refunds are generally processed within 5–7 business days.
Refunds will ordinarily be credited to the original payment method.
The actual time required for the amount to appear in your account may vary depending on your bank or payment provider.
Exchange Policy
Product exchanges may be available depending on product eligibility and stock availability.
If an exchange is unavailable, an eligible refund or other applicable resolution may be offered.
Cancellation Policy
Customers may request order cancellation before dispatch by contacting our support team.
Once an order has been shipped, cancellation may no longer be possible. Eligible products may instead be returned according to this policy.
If an order is cancelled before dispatch and payment has already been received, the applicable refund will be processed to the original payment method.
Shipping Charges
Shipping and handling charges may be non-refundable for standard returns, depending on the reason for the return and the charges disclosed at checkout.
Where a refund is required because of a defective, damaged, incorrect, or misrepresented product, applicable consumer protection requirements will govern the resolution.
Return Approval
ECKOMM reserves the right to review return requests and reject standard returns that do not satisfy the stated eligibility criteria.
Any rejection will be subject to applicable consumer rights and legal requirements.
Contact
For return, refund, exchange, or cancellation assistance:
